Well this isn’t as clear-cut as you might think as social media has been confused as being certain social platforms used to generate social media. For instance when you mention social media most people immediately think Twitter or Facebook. While both of these are social media platforms social media is not just about the platforms users use to generate social media.

Social media is seen as media that is social in nature. Thus generated by people and not only by corporations, as was the case in early stages of the Web’s existence. This description form Wikipedia sums up Social Media quite well for me – “Social media is content created by people using highly accessible and scalable publishing technologies.”.

This means that any platform that allows users to publish information online is social. Even Wikipedia’s 3,202,005 articles, which have mostly been generated by the public, is a form of social media.

So now that you have an idea of what social media entails would you consider the following example as a form of social media? A UK based online bank has taken customer ratings made online and started posting it in it’s offline advertising on underground trains. Is this still social media or has it become traditional media?

Customer ratings are a form of social media that most companies don’t even recognize as being social. For a lot of companies this might be a customer service agent on it’s own as it encourages people to buy products by using comments gauge if a product will suite them. In the same manner this may discourage customers from buying a product that doesn’t meet there needs. Because customers don’t buy product that will fulfill their needs it indirectly lowers after sales customers support.

So now that you have an idea of what social media is we will show why you should be implementing it in your business and who it will benefit your business. Our next post will be on why you should be implementing social media in you company.