Why are companies with Facebook profiles on the hunt for more “Likes”?
It could be one of the following reasons or in most cases all of them:
To gain more social media fans, to gain brand exposure, to position their brands in the eyes of the consumers, and ultimately to effectively utilise this medium to run competitions and promotions.
As the Social Media Expert at SAbest it intrigues me as to why Facebook users do not want to like a Company or Brand on Facebook. I did some research to see why and what expectations people have when they do interact with a Company or Brand socially.

There are various reasons why Facebook fans don’t “Like” a Company on Facebook:

• 54% don’t want to be bombarded with messages or ads,
• 45% don’t want to give any companies access to personal profile information,
• 29% don’t want companies to contact them through Facebook,
• 23% don’t see the benefit of it,
• 4% don’t understand what it means to “Like” a company.

If a Facebook fan likes your Company page, it is very important to observe that they do so with an expectation. People don’t just “Like” every page on Facebook, they “Like” it for a reason. Fans like Company pages to gain access to exclusive content, events, sales or promotions.

47% of users “Like” a page to receive updates about the company, persons or organisation in their newsfeed. 26% want to interact with the page owner. The survey also shows that only 24% want to be contacted through other social media channels such as Twitter once they have interacted with a company on Facebook. 37% do not expect anything to happen.

Media such as photos and videos always perform well on Facebook. It grabs attention in newsfeeds and it is easy to share.

Just ask. People like to interact with each other so ask for those opinions on topics, and if you want your fans to share favourite content, go ahead – ask them.

One of a fan’s expectations is that the page owners will thank them for their replies and for sharing their opinions. From time to time, talk about things other than your products. Wish them happy holidays. Ask them fun questions or to share their personal stories.

Remember, if a fan likes your page; interact with them, because it’s one of the biggest expectations any Facebook Fan has.

Google is in the process of simplifying user experience by scrapping products that haven’t met their  goals, or merging them as features into other  products. Though I myself hadn’t heard of some of these features, I was interested to research what tools they had experimented with in order to achieve the Google we all love. Google’s continued pursuit of innovation and user experience perfection is inspiring to say the least.  Below are some of their test products that didn’t quite make their ‘Google cut’.

• Google Friend Connect – gave web masters the ability to add social features to their sites by embedding a few lines of code. The feature will be retired as of 1^st March 2012 for non-blogger sites. Affected sites have been encouraged to create a Google+ page, and add a Google+ badge to their site so they can keep in touch with their community of followers via their page.

• Google Gears – browser extension allowed creation of offline web applications. As part of efforts to help incorporate offline capabilities into HTML5, as of 1^st December 2011, Gears based Gmail and Calendar offline will no longer work and later in December Gears will no longer be available for download. Gmail, Calendar and Docs can instead be accessed offline in Chrome.

• Google Wave – a product that helps users communicate and collaborate on the web. Development on Google Wave was stopped over a year ago, but as of 31^st January 2012 Wave will become read-only and no new “Waves” will be created. On 30^th April 2012 Wave will be turned off completely. Individual Waves can still be exported until the feature is turned off, but there are still open-source projects such as Apache Wave and Walkaround which offer equal functionality.

• Knol – aimed to improve web content by allowing experts to collaborate on in-depth articles (similar to Wikipedia). Annotum, “an open-source scholarly authoring and publishing platform based on WordPress” [1], has been created in order to continue the work of Knol – which will no longer be available as of 1^st October 2012.

These are just a few of the products Google will be scrapping, their aim: “to build a simpler, more intuitive, truly beautiful Google user experience”[1], which, in turn, will benefit not only users but advertisers as well.

To find out how we can help your site to rank better on Google, take a look at our Search Engine Optimization page

References:

1. http://googleblog.blogspot.com/2011/11/more-spring-cleaning-out-of-season.html

What is the driving force behind successful individuals and successful technology companies?  What makes certain people leave a legacy of excellence and others a legacy of followership?

At Tech4Africa this year, Ndubuisi Ekekwe explored this fascinating divide specifically in Africa, and gave highly valuable insights.

Many years ago, Ekekwe explains, ideas and intellectual property had no rights and were free to all.  No one got any recognition for their thoughts and inventions and, for a period of time, people actually stopped inventing.  The implementation of IP rights in the USA saw the expansion of global GDP and higher standards of living.  Sadly, this is not the case in Africa even as of yet, which means there is no mechanism of investment to create the inventions and build Fortune 500 companies.  Minds as creative and inventive as Thomas Edison don’t get recognized financially.  They merely receive praise.

Furthermore, he expands on the fact that anything received for free is not perceived as valuable, leaving no drive or excitement for education and thus no knowledge to drive innovation within the industry.  With our technology landscape narrowing, there is a definite need to move from marketing and distribution to innovation, invention and creativity.

He believes that a monetary system + IP rights + technology will ensure that Africa will become Creators of technology VS mere Consumers of technology.

So what is your technology legacy?  What is our technology legacy?  Are we going to educate, recognize, innovate and lead, or remain comfortable followers?  Success depends on this decision.

You’ve spent hours working with a team of designers and developers to create your unique footprint on the worldwide web.  Days and weeks to conceptualise the exact image, content and portal you want to use to interact with the world out there.
But now – how will those millions of potential clients know about you?  What is the next step?  And where do you begin?

Two prevalent methods have given you the tools to do just that – get yourself known.

The first of these is similar to an online banner marketing campaign, except you can splash your adverts across many websites at the same time.  This we call Google Display Networks (GDN), and the adverts run across all the sites that have opened themselves up to this kind of marketing.  The beauty of GDN is that it creates awareness before people necessarily know about you and actively go looking for you or your products.

Furthermore, Google almost ‘tracks’ the user’s general application of the web, so if they are on certain websites often, and your advert is relevant to them, it will show to them when they go to other sites.  Kind of eerie, but from a marketing point of view phenomenal!

Having had said that, Display Network allows for a lot of awareness and positioning, but not necessarily a conversion to a sale or direct response.  People often see something, and then go in search of it later, which is why the second method is absolutely vital, we believe.

This second method is Search Engine Marketing.  This is also the most effective way of advertising online, as you have a captive audience that are ready to engage and interact with you.  The quickest way to get your product, brand or service ‘out there’ on Search Engine Marketing is by making use of Pay Per Click (PPC) Advertising as it is immediate and guaranteed when managed correctly.  Besides this, Pay Per Click is flexible and can be changed and optimized real-time.

That said, however, to have a complete online visibility and presence, and to ‘dominate’ search engines cost effectively in the long run, is by optimizing your website and website content in such a way that your brand will be on the top of all major search engine listings.  This is called Search Engine Optimisation (SEO).  Search Engine Optimisation is done over a period of time, and thus does not necessarily yield immediate success, but in the long run is the most cost effective way to market yourself online.

Our advice, then, would be to start with GDN en PPC, get results and increase the proverbial bottom line, and then proceed to SEO – and eventual online success!

Long before automobiles came into existence, business entrepreneurs worldwide saw the potential of advertising.  They instinctively knew even then, that if people saw the names of their companies before that of their competitors, they would more likely purchase from them before they would their competitors, firstly due to awareness, and secondly because it would establish them as trusted brands that people would want to associate with.

The first of these industries to understand the value of this kind of lure, was the hotel industry, and they not only advertised their motel or inn on the first real en masse method of advertising, but quickly adapted their billboard signage to include distance to and amenities at their establishments.

The rise of the automobile meant more people were travelling, many other industries started seeing the value of this form of advertising and quickly adapted their strategies to include a billboard (or six) along the side of industrious motorways.

Many years later, radio and television were introduced, and around that formed a hype and a belief that these forms of advertising would reach masses faster and more effectively than that of traditional advertising.  And, while this is true to certain national and multi-national companies, it does not detract from the fact that, if someone is not listening to or watching at the exact time that your advert is showing, you will not be seen or heard.

This, while the faithful billboard stands -24/7, for everyone to see, at any time, all the time – for as long as you keep your advert showing.

But, advertisers say, isn’t it expensive?
In light of TV and radio?  In light of a 15s or 30s advert possibly lost on a phone call, a thought, or the 10seconds it takes to read a billboard instead whilst in traffic?

But, advertisers say, is it measurable?  How do I know it is not a complete ‘spray and pray’ approach?  And what is my return on investment?
In lieu of these absolutely valid questions, we have set up a few questions to ask yourself before considering a billboard, or any other form of marketing, to see its viability:
1.  What is my strategy? Is it brand awareness or direct response?
2.  How will I structure my messaging to incorporate my strategy?
3.  And finally, where will I place said message?

Either way you look at it, though, people will need to be aware of you before they will associate with you.  And in reference to cutting through the clutter, this is one of the effective ways of standing out above the rest.

It goes without saying, then, that a business without a sign is not only a sign of no business, but a recipe for disaster.